Focus Study?

So I think I would like my focus study to look at user experience/customer service management in an academic setting. I think academic libraries have to be very aware of their patrons needs but they also need to teach people how to look for the information themselves. I think this study would incorporate papers about user experience, about management of academic libraries and about the need for having teams involved with actively teaching students, inductions, seminars etc and how these extra focuses affect the running of the library.

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